When you book a treatment you may choose to pay a 50% deposit at the time of booking with the balance due on the day of treatment, pay in full at the time of booking, or pay after your treatment where offered.

All prices are quoted in UAE dirhams and are inclusive of 5% VAT. A booking is only confirmed once you receive written confirmation from us by email or WhatsApp.

We reserve the right to require full prepayment for first-time clients, bookings outside our standard service areas and couples treatments.

Our therapists travel to you, and each appointment reserves a therapist, equipment and travel time. We ask for six hours' notice, and we hold ourselves to the same standard.

With six hours' notice or more, cancellation and rescheduling are free. Any amount paid is refunded in full, or held as credit if you prefer.

With less than six hours' notice, or in the event of a no-show, the full treatment price is charged.

To cancel or reschedule, contact us by WhatsApp or at info@cyanuae.com. The notice period runs from the time we receive your message.

The same six hours applies to us.

If we cancel or reschedule with six hours' notice or more, you will be offered a full refund or an alternative appointment, whichever you prefer.

If we cancel with less than six hours' notice, you receive a full refund and a complimentary treatment of the same value. This mirrors what you would forfeit in the same circumstances, and it applies whatever the reason.

Please be ready at the scheduled start time. If we are kept waiting, the treatment will end at the originally scheduled finish time so that following appointments are not affected, and the full price still applies. If our therapist arrives late, your full treatment time will be honoured wherever possible, or the price adjusted proportionately.

Packages are paid in full at purchase and are valid for twelve months from the date of purchase. Sessions are non-transferable to another person, and non-refundable once the first session has been used.

Before the first session is used, a package may be refunded in full within fourteen days of purchase. After the first session, a package may be cancelled for medical reasons on production of a medical certificate; we will refund the unused sessions valued at the standard single-session price, less the sessions already taken at full price.

Individual appointments booked against a package are subject to the six-hour notice period in section 2. Cancelling with less than six hours' notice consumes one session.

Memberships are recurring monthly subscriptions. Your card is charged automatically each month on the anniversary of your sign-up date until you cancel.

Your monthly session credits are granted at the start of each billing period and are valid for that month only. Unused credits do not roll over and are not refundable.

You may cancel at any time from your account or by contacting us. Cancellation takes effect at the end of the current billing period — you keep access to that period's credits and are not charged again. Monthly payments already taken are non-refundable, including for periods in which you did not use your credits.

We will give at least thirty days' written notice before any change to membership pricing, and you may cancel before the change takes effect. Complimentary and gift items included in a membership tier have no cash value and cannot be exchanged or refunded.

Certain treatments are unsuitable in some circumstances. You must disclose relevant medical conditions, medications, pregnancy and recent surgery when booking. Post-surgery lymphatic drainage requires clearance from your surgeon.

If a treatment is declined on clinical grounds at the appointment, or if information material to your safety was not disclosed at booking, the cancellation terms in section 2 apply. If we decline for our own reasons, you receive a full refund.

Our therapists work in a professional capacity. Any inappropriate conduct will end the appointment immediately and the full price will be charged.

Approved refunds are returned to the original payment method within seven to fourteen business days. The time taken to appear on your statement depends on your bank. We do not refund to a different card or account than the one used for payment.

Add-ons purchased at checkout follow the same terms as the treatment they are attached to. Gift vouchers are valid for twelve months, are transferable, and are non-refundable.

Email info@cyanuae.com or message us on WhatsApp. We aim to respond within one business day. If you are not satisfied with how a cancellation or refund has been handled, ask for it to be escalated to management and we will respond in writing within five business days.